Frequently Asked Questions

Have questions?

We can help.

Below are answers to some of our most frequently asked questions. Can’t find an answer to your question? Get in touch and a member of our team will be happy help. ​

Our address is 210 Marlboro Avenue Suite 25, Easton Maryland 21601

We are in the Tred Avon Center, next to the ACME, and around the corner from JoAnn’s Fabrics.

Yes we do ship your international packages. We can use DHL or FedEx.

Yes you can, but you will need a label. We cannot use a QR code.

Here’s how to do it:

  1. Log in to Amazon account.
    1. Click on Menu Button and choose “Orders” (top of screen).
    2. Click on the item being returned.
    3. Click on “View Return/Refund Status” (last of 3 choices). C. Cancel your return.
  2. Click the BACK Button or go back into your Orders and choose the product you want to return and Submit for a Return on that same product.
  3. Choose your Refund Method and Click Continue.
  4. You will see the radio button lit up beside “No Printer? No Problem, Print @ the UPS Store.” Two other choices are hidden – You have to Click on “2 Other Return Options”.
  5. Choose “UPS DROP-OFF” option and click on “Confirm Your Return”.
  6. Click on “EMAIL COPY OF LABEL” and choose “SEND TO A FRIEND”.
  7. Enter email address – you can send directly to us at helpdesk@shipprintconnect.com
  8. Click Send Email and we will print your label for you! If that doesn’t work for you, call Amazon at 1-888-280-4331 and ask them to send your return label to your email address or email to us at helpdesk@shipprintconnect.com and at the same time register your complaint about the hidden buttons. If they get enough phone calls, they will change back to showing all the options.

No, only a UPS store or FedEx is Authorized to return your equipment.

Yes we do offer a Notary Service!  We have five State of Maryland notaries on our team, who are happy to help you with all of your important documents.  Contact us at helpdesk@shipprintconnect.com or just stop in.